American Multimodal International Deliveries - AMID Logistics contact information

Important Information Before You Contact Us

Thank you for your interest in AMID Logistics. Since 2007, we have been proud to assist customers with international shipping from the USA. Currently, we support only LCL freight. No other services, such as FCL (Full containers shipping), shipping motor vehicles, air freight, etc., can be offered.

Based on our experience serving customers, we require all customers to generate an online price quote before contacting our team to ensure we can provide you with the most efficient and accurate service.

How to Get Started

1. Use our online freight calculator: Please select your destination country above*, then follow the necessary steps to calculate your shipping costs. You are welcome to generate as many quotations as you need; they are completely free and come with no obligation.
2. Enter your email address: Be sure to enter your email address when finalizing the quote so our system can track and save it.
3. Save your reference number: Upon completion, you will receive a unique quote reference number.

*We serve only the destinations that are listed in the drop-down list. If you don't see your destination, then we cannot assist you. Sorry.

Our Policy

To maintain accuracy and avoid confusion, we do not provide price information over the phone, nor do we calculate quotes on behalf of customers.

How to Reach Us

Once you have completed the online quoting process, we are more than happy to assist you with any questions or help you book your shipment.

Preferred Contact Method: Email

For the most efficient assistance, we prefer that you contact us via email.

• Comprehensive Support: It is not possible to effectively explain or teach complex procedures over the phone.
• Helpful Resources: In our email replies, we will provide direct web links to the relevant guides, forms, and instructions tailored to your questions.

When you contact us, you must include your quote reference number in the email subject line or state it at the beginning of your phone call. This reference number enables our team to instantly identify your shipment details and provide you with prompt, personalized support.

For those who are new to international shipping

We highly recommend reading these LCL freight service topics if you are new to the business or looking to ship household goods or personal items. These topics are based on our over 20 years of experience assisting newcomers. The articles address the most frequently asked questions and can be read within 20-30 minutes. After reading them, you should be well-prepared to ship your belongings overseas from the U.S., regardless of your chosen international shipping company.

If you're an experienced shipper and ship commercial cargo, we recommend checking out the step-by-step guide on shipping procedures with AMID Logistics. The guide outlines standard procedures for shipping cargo LCL, but it's specifically tailored to cargo deliveries from the USA using our online freight calculator.

Additionally, we encourage you to explore our website's references, documents, and FAQ sections. Our customer support is reachable from any page on our website. Just click the 'Ask a Quick Question' button to send us a question. This 3-minute video on YouTube should help you with your quote.

You may take a minute to see what our customers say about our business.

Customer support contact information:

• Business hours: Monday through Friday from 9:00 a.m. to 4:00 p.m. (U.S. Eastern Standard Time). We are closed on U.S. Federal holidays. You are welcome to visit us, but please schedule an appointment in advance.
   
  Email inquiries may be monitored and answered after business hours and on weekends. Phone calls cannot be answered after hours or on weekends. We highly recommend asking questions via email. Answers to questions in the email may be processed after business hours and contain more comprehensive information, such as web links to related topics, transit time, sailing schedules, etc.
  
  
• Primary email: 
    
  IMPORTANT!: If you did not receive a copy of your quote or booking request immediately to your email or did not get a reply to your inquiry within one business day, please check your spam folder and mark the email as "not spam." Otherwise, you may lose our reply email.
    
• Phone: 
  
  We do our best to answer phone calls related to your international shipping needs after the first or second ring. However, occasionally, due to high call volume, the wait time may exceed your expectations. We apologize for the inconvenience this may cause you. Please wait, try your call later, or email your questions. All emails will be answered promptly in the order they are received.
   
• Fax:
   
• Our virtual office and payments remittance mail address:
  
  AMID Logistics, LLC
  248 Geiger Rd, Unit 201H
  Philadelphia, PA 19115, USA 

Working remotely via our virtual office in Northeast Philadelphia, Pennsylvania, we manage and dispatch shipments from virtually anywhere in the United States. You are welcome to visit us during working hours. Please schedule your appointment in advance, indicating your preferred date and time.

American Multimodal International Deliveries - AMID Logistics, LLC is a U.S. OTI (Ocean Transportation Intermediary), licensed and bonded U.S. Freight Forwarder. Our primary business is international cargo transportation from the USA by sea, primarily shipping LCL freight. Shipping freight LCL means delivering cargo from the USA in boxes, crates, and pallets, consolidated with other shippers in multimodal sea containers.